Email Parser for Zoho Desk

Assumption: this tool parses inbound emails to extract structured fields for Zoho Desk ticket creation. It is intended for support analysts, helpdesk agents, IT service desks, and onboarding teams who receive inbound emails that should become Zoho Desk tickets. When: processing incoming messages to auto-create or enrich tickets in Zoho Desk.
Core logic combines header parsing (From, Subject, Date) with body segmentation to identify fields such as requester_email, subject, and description, then maps these to Zoho Desk fields. Required inputs include email_text; optional inputs include field_mapping and parse_mode. The tool outputs a structured parsed_fields object and a confidence_score to indicate extraction reliability.
Advanced features... normalize data and preserve raw_text blocks for traceability. Examples: email with subject 'Payment issue', body describing the problem; the tool outputs subject='Payment issue', description='...' and requester_email='[email protected]'.
This tool is designed for downstream automation and API ingestion, not direct UI rendering.