IVR Maker

IVR Maker is a domain-focused configuration tool that models interactive voice response flows as modular blocks: prompts, menus, queues, timeouts, and routing rules. It captures business logic such as call routing priorities, language selection, and IVR fallbacks in a portable data format.
Conceptually the tool represents an IVR as a directed graph. Nodes are prompts or actions; edges encode user input (DTMF, speech), timeouts, and conditional paths. It enforces constraints such as maximum prompt length, valid DTMF sets, and non-circular flows to ensure predictable behavior.
Users span contact-center architects, product engineers, QA teams, and support operations who need to design, simulate, document, and review IVR behavior before live rollout. They benefit from reusable templates, versioned configurations, and automated validation against business rules.
Unique value includes a formal data model with exportable JSON, scenario-based testing, and integrations-ready outputs that align with telephony standards (DTMF, ECC, E.164). It supports localization, auditing, and compliance workflows, enabling faster, safer deployments.