CQI Calculator

About This Tool

The CQI Calculator is a user-friendly online tool designed for professionals in manufacturing, supply chain, and quality assurance to quickly evaluate customer satisfaction and product quality. By inputting key metrics such as defect rate, customer complaints, total units produced, and satisfaction scores, the calculator provides an immediate Customer Quality Index (CQI) value.

The tool employs a straightforward formula that combines satisfaction levels and defect prevalence to generate an accurate CQI score, supporting continuous improvement initiatives. It’s particularly useful for quality managers, production supervisors, and business analysts aiming to monitor and enhance product or service quality.

Features include real-time calculations, validation to ensure data accuracy, and options for exporting results or tracking historical data for trend analysis. Designed with a clean, minimal interface, the tool offers a seamless experience on both desktop and mobile devices, with accessibility considerations such as contrast modes and keyboard navigation.

Use this tool to make data-driven decisions, identify quality issues promptly, and improve customer satisfaction metrics effectively.

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