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Design and build custom Interactive Voice Response (IVR) systems with our visual IVR Builder tool

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About This Tool

Our IVR Builder is a comprehensive online tool that allows you to create custom Interactive Voice Response systems visually. Design complete call flows with multiple menu levels, configure prompts, set up keypress actions, and generate ready-to-use JSON configurations. Perfect for businesses setting up phone systems, developers implementing telephony solutions, or anyone needing to design voice response menus. The tool provides a visual tree interface where you can add, edit, and arrange IVR nodes with different actions including transfers, voicemail, and nested menus.

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How to Use

Start by adding your first IVR node using the 'Add Root Node' button
Configure the node properties: name, prompt text, and timeout
Add keypress actions (0-9, *, #) to connect to other nodes or actions
Use the 'Add Child Node' button to create nested menus
Drag and drop nodes to rearrange your IVR tree structure
Click 'Generate IVR Configuration' to create your JSON configuration
Copy the generated JSON to use in your telephony system

Frequently Asked Questions

Find Quick Answers

What is an IVR system?

IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information, and routes calls to appropriate recipients using voice and DTMF tones input via keypad.

What file format does the IVR Builder output?

The tool generates a JSON configuration file that contains your complete IVR structure including all nodes, prompts, keypress mappings, and actions. This JSON can be imported into various telephony systems and PBX software.

Can I create nested menus with the IVR Builder?

Yes, you can create unlimited nested menus by adding child nodes to existing nodes. This allows you to build complex multi-level IVR systems with different options at each level.

What types of actions can I configure for keypresses?

You can configure several actions including: transfer to another node (for nested menus), transfer to extension (for direct routing), go to voicemail, repeat the current menu, or return to the previous menu.

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